Finding a Message Header

1. Browse to mail.google.com, or use the app launcher and go to Gmail while logged into the account that has the email you would like to find the email header for.
2. Open the email that you need the headers from.
3. Next to Reply , click More Show original.
4. The first entry at the top will be MessageID. That string is primarily used to track down a missing email with Email Log Search.
5. On this screen, you will also get some information about delivery delays in the ‘Created at’ line and a quick glance into a pass fail display for the sender’s SPF, DKIM, and DMARC configuration.
6. Click the ‘Copy to clipboard’ button on the right side to copy the entire message header to your clipboard. 
7. If you are looking to submit your email header to support, paste what is copied to your clipboard into a notepad txt file then attach that file in an email addressed to helpdesk@suitebriar.com
8. If you are looking for more information about the email and to analyze the header, browse to ‘toolbox.googleapps.com’.
9. Go to ‘Messageheader’
10. In ‘Paste email header here’, paste your copied header. You can paste by either right clicking and clicking paste, or by pressing Ctrl + V
11. Click ‘Analyze the header above’.
12. The main reason to analyze an email header would be to see where the message failed in the chain of delivery. The top section is the same information we saw when we first opened up the original message in Step 2

Here is also a video from our Suitebriar YouTube Channel on the topic!